Help & FAQ

JiraniOne ("jirani" is Swahili for neighbour) is your estate's digital home — one app that replaces the WhatsApp groups, paper visitor logbooks, and levy spreadsheets. Visitors, maintenance, M-PESA payments, announcements, events, voting, and an emergency button, all in one place, built for Kenyan estates.

Use your Kenyan phone number (0722 123 456, +254722123456, and 254722123456 all work) and your password. If your estate admin registered you, they'll share a setup link or your first password out-of-band.

Tap "Forgot password" on the sign-in page. We send a 6-digit code to your phone by SMS — enter it and choose a new password. Codes expire after 15 minutes, and you can request at most 3 per day.

Yes — JiraniOne is built for 3G. Pages are small and load only what you need. If a request fails mid-way, you'll see a clear error so you know whether it went through, instead of guessing.

Your data belongs to you and stays inside your estate — admins and gate staff only see what their job needs. We never sell data, there are no ad trackers, and visitor records are automatically anonymized after 90 days. Full details in our Privacy Policy.

Residents never pay to use JiraniOne — the estate subscribes. Plans are per estate per month, by unit count: Starter (up to 40 units) KES 4,000, Growth (41–150) KES 10,000, Enterprise (151+) KES 20,000. Every estate starts with a 30-day free trial of everything, no card needed, and pays via M-PESA.

Go to Visitors → New Pass. Enter your visitor's name and phone number and when you expect them. The gate gets your visitor's details instantly, and security can look them up by phone number when they arrive — no more shouting descriptions down the phone.

Go to Issues (Maintenance) → Report Issue. Pick a category and priority, describe the problem, and attach up to 3 photos. You'll get a notification every time the status changes — from open, to assigned, to resolved.

Go to Payments → Pay Levy, enter the amount, and confirm. An M-PESA prompt (STK push) appears on your phone — enter your M-PESA PIN and you're done. The receipt and M-PESA reference are saved in your payment history automatically.

The red Emergency button alerts your estate's security team and admin instantly, with your location if you allow it. Important: it alerts your estate — for police, ambulance, or fire, always also call 999 directly.

Register a parcel you're expecting under Parcels. When it arrives, gate staff mark it "At Gate" and you get a notification. Collect it and mark it collected — no more parcels lost at the gate.

Harambee: estate fundraising campaigns you can donate to via M-PESA, anonymously if you prefer. Chama: neighbourhood savings groups with tracked contributions. Carpool: offer or book seats on rides your neighbours are already making — like a shared matatu, but with people you know.

Your dashboard shows a Getting Started checklist: add a bookable facility (clubhouse, pool), post your first announcement, add a trusted service provider, invite residents, and upload your estate rules. Work through it and your estate is live.

Users → Add User. Enter their name, phone, and unit, and you'll get a one-time invite link to share by WhatsApp or SMS — they open it and set their own password. Residents can also self-register and pick your estate.

Same place: Users → Add User, then pick the Security or Vendor role. Guards get gate-only access (visitor check-in, parcels, SOS response); vendors see only their marketplace listings and bookings. Share the invite link and they're in. Lost link? Tap the link icon next to their name for a fresh one.

Post under Notices with a priority (info, warning, or urgent). Residents see it in-app on their dashboard and get notified. Urgent notices are visually flagged so they're impossible to miss.

Add facilities under Bookings and choose whether each needs your approval. Residents book time slots; double-bookings are blocked automatically. Pending requests appear in your All tab for one-tap approve or reject.

Documents → Upload. PDFs and images up to 3MB. Every resident can read and download them — transparency without printing a single page.

Governance → New Poll. Add your question and options, with an optional closing date. Results tally live, and each resident can vote exactly once — enforced by the system, not the honour system.

Open the gate scanner and search by the visitor's phone number. If a resident pre-registered them, you'll see who they're visiting and can check them in with one tap. The resident is notified the moment their visitor is inside.

Call the resident to confirm, then ask them to create a pass from their phone — it appears on your gate log instantly.

Parcels → find the expected parcel → mark it "At Gate". The resident gets a notification to come collect it.

You and the estate admin get an alert with the resident's details and location (if shared). Respond, then update the alert's status so everyone knows it's being handled.

When you pay through JiraniOne, Safaricom pushes a payment request straight to your phone (STK push). You enter your M-PESA PIN on your own phone — JiraniOne never sees or stores your PIN.

If you didn't enter your PIN, no money moved — the payment shows as failed and you can simply try again. If your M-PESA statement shows a debit but the app shows pending, wait a few minutes: our reconciliation checks with Safaricom every 5 minutes and settles it automatically.

JiraniOne adds no fees. You pay exactly the levy or donation amount plus Safaricom's standard M-PESA charges, if any.

Payments → history. Every completed payment keeps its M-PESA reference number, so you always have proof of payment.